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SHIPPING POLICY

1. Processing Time

At SMILESSJ, we value your time. All our purple teeth whitening products are in stock and ready to dispatch. Orders are typically processed, quality-checked, and handed over to our shipping carriers within 1–3 business days (excluding weekends and holidays). You will receive an automated confirmation email once your order enters the fulfillment process.

2. Shipping Destinations & Estimated Delivery Times

Destination	Standard Shipping	Peak / Holiday Seasons
United States	7–12 business days	10–15 business days
United Kingdom	6–10 business days	8–14 business days
Rest of the World	8–15 business days	12–20 business days

Note: Delivery windows are estimates and begin from the date of dispatch rather than the date of order placement. Customs clearance, local postal strikes, or extreme weather conditions may occasionally impact local carrier speeds.

3. Real-Time Order Tracking

As soon as your package leaves our facility, you will receive a shipping confirmation email containing your direct tracking number and tracking link. Please allow 24–48 hours for carrier scanning checkpoints to update online.

You can monitor your shipment's journey directly via the carrier link provided in your email or by visiting our store's order tracking page.

4. Customs, Duties & Taxes

All prices listed on smilessj.shop exclude international import duties or customs clearance fees where applicable by local law. For orders shipped to the US and UK, standard parcels typically pass through duty-free thresholds without additional fees. Customers are responsible for any destination fees charged by local postal authorities.

5. Shipping Inquiries & Assistance

If your tracking status has not updated within 7 business days of dispatch, or if you need to modify your delivery address prior to shipment, reach out immediately to our support team at japanpatch2026@gmail.com. Please include your order number (e.g., #SMILESSJ-1001) in the subject line for faster assistance.